Privacy Policy

SIOP360, LLC ("SIOP360," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

Information We Collect

Information You Provide

• Contact Information: Name, email address, phone number, and company name when you book a demo, submit a contact form, or create an account.
• Business Data: Supply chain and ERP data that you connect to SIOP360 for analysis.
• Communications: Information you provide when you contact us for support or inquiries.

Information Collected Automatically

• Usage Data: Pages visited, features used, and general interaction patterns within the application.
• Device Information: Browser type, operating system, and device type for optimization purposes.

How We Use Your Information

• To provide and improve our supply chain intelligence services
• To respond to your inquiries and provide customer support
• To send service-related communications
• To analyze usage patterns and improve our platform
• To comply with legal obligations

Your Business Data

We take the security of your business data seriously:

• Your data is yours. We do not sell, share, or use your business data for any purpose other than providing our services to you.
• No AI training. Your data is never used to train machine learning models for other customers or purposes.
• Read-only access. We connect to your ERP systems with read-only access—we cannot modify your source data.
• Data isolation. Your data is logically separated from other customers' data.

Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS/HTTPS) and at rest
• Secure cloud infrastructure hosted on AWS in the United States
• Role-based access controls
• Regular security assessments

Data Retention

We retain your information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us.

Third-Party Services

We use select third-party services to operate our platform:

• Calendly: For scheduling demos
• AWS: Cloud infrastructure
• Analytics: Privacy-focused analytics to understand site usage

These providers are contractually obligated to protect your information and use it only as directed by us.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.